Aws Enterprise Support Agreement

Please open a support case via the resources account. If it is necessary to access the resource from a second account, please also open a new support case from the second account. Then ask your support technician to link the two cases by referring to the two case identifiers. Aws Support enterprise and enterprise tiers provide limited support for common operating systems and common application stack components. AWS support technicians can help you configure, configure, and troubleshoot the following third-party platforms and applications: As much as you need. Basic support plan customers are limited to cases of service limit and service limit increases. Most system health issues are resolved by automated processes in less than 20 minutes and require no action on the part of the customer. If the instance still does not pass the exam after 20 minutes, our technical support team will be notified of the situation for assistance. Q: How can I provide support for my end customers` AWS issues? AWS billing and account experts specialize in working with enterprise accounts. You help yourself quickly and efficiently with your billing and account requests and collaborate with you to implement billing and account best practices so you can focus on the essentials: running your business.

AWS Basic Support provides all AWS customers with access to our resource center, service health dashboard, frequently asked questions about products, discussion forums, and support for health exams – at no additional cost. Customers who want a deeper level of support can subscribe to AWS Support at the developer, enterprise, or enterprise level. Q: Is there an exception to allow multi-account support? Offering chat support is new to AWS, but not to Amazon.com. We`ve made available the same chat features currently used by retail customers for AWS technical support…